Customer Success Manager
New
A
Acuity InsightsHigher Education
This is a fully remote role open to candidates based anywhere in Canada., North American time zonesFull-TimeMiddle
Salary$85,000 - $110,000 CAD
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Job Details
- Required Skills
- SalesforceCustomer SuccessAccount ManagementRelationship managementCRM
Requirements
- Experience in Customer Success, account management, consulting, or implementation.
- Proven track record of owning customer relationships or a portfolio of accounts.
- Ability to guide customers through implementation, adoption, and renewals.
- Skilled at building relationships with multiple stakeholders and navigating challenging conversations.
- Experience using CRM and Customer Success platforms such as Salesforce or ChurnZero.
- Ability to work independently in a remote environment with initiative and sound judgment.
- Comfortable supporting customers across North American time zones.
- Strong communication skills and ability to balance customer value with business outcomes.
Responsibilities
- Build and maintain trusted, long-term relationships with admissions leaders, educators, and program teams.
- Manage a portfolio of higher education institutions across North America.
- Lead renewal conversations and identify strategic growth opportunities within your assigned accounts.
- Collaborate cross-functionally with Sales, Product, Marketing, and Support teams.
- Bring the voice of the customer into the business to shape product roadmaps and customer experience.
- Navigate complex conversations and help institutions achieve meaningful outcomes.
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