Customer Success Manager - Mid Market/German Fluency

Fluency in German required 2-4 years of experience in a Customer Success, support or account management role Enterprise SaaS experience preferred Strong priority management skills High emotional intelligence Strong prioritization skills Experience supporting or working with technical products Solutions-oriented with strong problem-solving skills Proven track record of building trust and communicating effectively with stakeholders Passion for going above and beyond, taking initiative, and thriving in a fast-paced, change-heavy environment Diplomacy, tact, and poise under pressure Bachelor’s degree from a 4-year institution Strong bias for action Ability to think big with insistence on high standards Experience serving and supporting multi product solutions with Enterprise clients Thrives in an unstructured, fast-paced, and change-heavy environment

Ensure customers increase safety, efficiency, and sustainability with the IoT platform Compose joint success plans with customers Orchestrate executive business reviews Conduct workshops with customers to understand operations and recommend workflow changes Deeply understand and explain the Samsara platform's capabilities Serve as a mentor to the wider Customer Success and Support teams