Customer Success Manager (German Speaking) - Remote within Germany

Proven experience in Customer Success, account management, or equivalent within a SaaS environment Experience in Cybersecurity or Cyber Risk Management is strongly preferred Exceptional planning, presentation, and written communication skills Experience in implementing customer solutions and client management Experience in project management with proven track record Ability to maintain high-valued outcome-based relationships Fluent German speaker Based in central Germany, with good travel links

Partner with customers for effective onboarding Create and execute a customer engagement communications plan Align strategy and build customer programs with measurable outcomes Collaborate with product and customer support on new features Nurture upsell and cross-sell opportunities with sales Monitor CSAT and resolve concerns with internal teams