Customer Solutions Consultant
Company:Weploy
Location:Eastern states
Languages:English
Seniority level:Entry, 6+ months
Experience:6+ months
Skills:
SalesforceCustomer serviceCRM
Requirements:
6+ months contact centre experience High-volume / high-pressure capability Strong resilience and emotional maturity Empathy-first mindset Ability to explain complex information in simple, human language Exceptional communication skills (verbal & written) Coachability & ability to take feedback Commitment to full-time hours Monday–Friday Comfort navigating CRM systems (Salesforce desirable, not essential) Private Health Insurance experience (desirable but not essential) Available to work 37.5 hours full time each week
Responsibilities:
Handling inbound calls from PHI members. Addressing rate review queries, reordering member cards, payment updates, government rebates, and policy premiums. Answering general questions about insurance services. Triage and transfer calls with empathy. Opportunity to up-skill into web chat and complex queries.
