- Handle inbound calls from private health insurance members.
- Respond to queries about rate reviews, member cards, payment updates, government rebates, and policy premiums.
- Address general questions about insurance services and help members feel supported and informed.
- Triage and transfer calls with empathy, including when members are frustrated by long wait times.
- Progress toward handling web chat and complex queries as skills develop.
SalesforceCustomer serviceWritten communication+2 more