Customer Solutions Consultant
New
W
WeployHealth insurance
Fully remote - must be based in Melbourne to pick up the equipment from Spring Street on their first day.ContractJunior
Salary$36.81 per hour + 12.5% super
Apply NowOpens the employer's application page
Job Details
- Experience
- 6+ months contact centre experience (recent experience not essential)
- Required Skills
- SalesforceCustomer serviceWritten communicationEmpathyVerbal communication
Requirements
- Have 6+ months of contact centre experience; recent experience is not essential.
- Be capable of working in a high-volume, high-pressure environment.
- Demonstrate resilience and emotional maturity.
- Bring an empathy-first mindset.
- Explain complex information in simple, human language.
- Have strong verbal and written communication skills.
- Be coachable and able to take feedback.
- Be comfortable navigating CRM systems; Salesforce is desirable but not essential.
- Have private health insurance experience; desirable but not essential.
- Commit to full-time hours of 37.5 hours per week on Monday–Friday rosters between 8:30am and 6:00pm.
Responsibilities
- Handle inbound calls from private health insurance members.
- Respond to queries about rate reviews, member cards, payment updates, government rebates, and policy premiums.
- Address general questions about insurance services and help members feel supported and informed.
- Triage and transfer calls with empathy, including when members are frustrated by long wait times.
- Progress toward handling web chat and complex queries as skills develop.
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