Customer Success Manager - Education Enterprise

New

Xplor TechnologiesEducation technology

Remote within AustraliaFull-TimeSenior

Salary not disclosed

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Job Details

Experience: 5+ years of experience in Customer Success, Account Management, Sales, Relationship Management, or a similar customer-facing role
Required Skills: SalesforceStakeholder managementCustomer SuccessAccount ManagementRelationship management

Have 5+ years of experience in Customer Success, Account Management, Sales, Relationship Management, or a similar customer-facing role.
Have proven experience managing complex customer relationships and multiple stakeholders, including executive-level decision-makers.
Demonstrate commercial acumen and a track record of leading contract renewals, negotiating commercial outcomes, and identifying growth opportunities.
Bring strong communication, presentation, and stakeholder management skills.
Have strong problem-solving, organisational, and account-planning capabilities.
Have experience delivering customer enablement, workshops, product demonstrations, or training programs.
Be able to analyse customer needs and develop strategic plans that drive measurable business outcomes.
Have experience working with CRM platforms such as Salesforce.
Experience in the Early Childhood Education and Care sector is advantageous.
Familiarity with childcare management software, education technology, SaaS, or related industries is advantageous.
Experience supporting software migrations, change management, or digital transformation programs is advantageous.

Own and develop executive-level relationships across a portfolio of strategic enterprise customers.
Lead customer account strategy and multi-year success planning aligned to customer priorities and growth objectives.
Create and maintain account plans covering stakeholders, business objectives, success measures, risks, opportunities, and engagement strategies.
Facilitate strategic business reviews and executive governance meetings.
Identify and mitigate customer retention risks and lead contract renewal strategies and commercial discussions.
Identify and execute expansion opportunities across products, services, payments, and strategic initiatives.
Represent customer needs in discussions with Product, Engineering, Support, and Operations teams.
Lead customer initiatives including software migrations, service transformation, adoption strategies, and change management.
Coordinate internal resources to manage critical escalations and executive-level issues.
Maintain customer insights, forecasts, opportunities, and strategic plans in Salesforce and other customer engagement platforms.

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