Account Manager
New
K
KinstaManaged hosting
In the Asia-Pacific regionFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Near-native proficiency in English
- Experience
- A minimum of 3 years of previous SaaS Sales or Account Management experience
- Required Skills
- Account Management
Requirements
- Have a minimum of 3 years of SaaS sales or account management experience.
- Have experience upselling, cross-selling, and renegotiating contracts.
- Demonstrate the ability to manage multiple account management projects while maintaining attention to detail.
- Have near-native proficiency in English and exceptional writing skills.
- Bring a strong interest in technology and be tech-savvy.
- Prior knowledge of the hosting industry is a bonus.
- Outbound sales experience is a bonus.
Responsibilities
- Own and manage a book of business.
- Serve as the day-to-day point of contact for clients and maintain client satisfaction.
- Handle account upsells and cross-sells and help clients strategize on getting the most from Kinsta’s offerings.
- Identify account health and at-risk clients to improve retention.
- Build and maintain a pipeline, identify revenue opportunities, and meet or exceed quota and revenue targets.
- Maintain relationships through regular account reviews and communication.
- Coordinate with internal departments to resolve problems and provide service.
- Provide deal updates to management and executives and identify product and process improvements through client conversations.
- Maintain accurate customer and deal information in HubSpot CRM.
- Use sales engineers to educate customers and support informed buying decisions.
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