VIP Account Manager
New
N
Neo GroupIGaming
Central Visayas, Philippines. Metro Manila, Philippines. Thailand. Vietnam. Cambodia, UTC+10 to UTC+13Full-TimeManager
Salary not disclosed
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Job Details
- Languages
- Near perfect English, both written and spoken
- Required Skills
- Data AnalysisProblem SolvingCustomer serviceAccount Management
Requirements
- Near-perfect written and spoken English.
- Previous experience in VIP account management or a similar customer-facing role.
- Strong relationship-building and communication skills.
- Customer-centric mindset and passion for delivering service.
- Problem-solving and conflict-resolution skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong analytical skills, including the ability to interpret data and drive insights.
- Experience in iGaming, entertainment, or another fast-paced industry is a plus.
- Availability to work a shift pattern aligned with UTC+10 to UTC+13 time zones.
Responsibilities
- Build and maintain relationships with the client's VIP customers, providing service that reflects the client's brand standards.
- Engage with VIP customers to understand their needs, preferences, and gameplay goals.
- Provide tailored recommendations and bespoke offers to support customer satisfaction and brand loyalty.
- Serve as the main contact for English-speaking VIPs and resolve platform or account issues.
- Collaborate with internal teams to deliver event invitations, special promotions, and custom rewards.
- Monitor and analyze VIP customer activity and behavior to identify engagement and retention opportunities.
- Work with the VIP team and client stakeholders to develop and execute acquisition and retention strategies for the English-speaking portfolio.
- Stay current with industry trends and best practices in VIP account management.
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