Operations Account Manager - HR, GRO & PRO
New
A
AstroLabsCorporate services
Saudi ArabiaFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Fully fluent in English. Arabic is highly preferred.
- Experience
- 2+ years of experience in Account Management, Operations, or Customer Success in a KPI-driven environment.
- Required Skills
- Microsoft ExcelMicrosoft OfficeCustomer SuccessAccount Management
Requirements
- Have 2+ years of experience in Account Management, Operations, or Customer Success in a KPI-driven environment.
- Bring experience supporting Saudi Arabia operations, HR, GRO, PRO, company setup, or corporate services; this experience is highly desirable.
- Be fully fluent in English; Arabic is highly preferred.
- Be able to manage client accounts independently with a solutions-driven mindset.
- Be detail-oriented and process-driven, with strong organizational and task management skills.
- Have strong written communication and stakeholder management capabilities in a remote work environment.
- Be skilled in data analysis and reporting, using insights to drive improvements.
- Have proficiency in Microsoft Office, Excel, CRM tools, and operational systems.
- Have an interest in mentoring, coaching, and supporting team development.
Responsibilities
- Oversee and execute HR, GRO, and PRO services, including license renewals, work permits, Saudization coordination, payroll coordination, and compliance with governmental regulations.
- Use governmental portals, including QIWA, GOSI, Mudad, MISA, and MC, to support regulatory compliance and operational efficiency.
- Coordinate service delivery with government entities, GRO partners, and internal stakeholders.
- Maintain accurate client data and documentation in internal systems.
- Manage a diverse client portfolio and provide advisory support on regulatory requirements and operations in Saudi Arabia.
- Manage end-to-end client engagement from onboarding to offboarding, maintaining satisfaction, follow-ups, and SLA adherence.
- Handle escalations from junior team members and provide guidance on complex issues.
- Drive client retention and renewals through service delivery and relationship management.
- Mentor and coach junior team members and contribute to operational improvements and business growth initiatives.
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