Customer Success Manager — Voice and Video Contributor
New
H
HeyMilo LabsAI training
Remote — GlobalContractManager
Salary40 - 100 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Customer Success
Requirements
- Have professional experience in customer success, implementation, strategic account management, or professional services.
- Have hands-on experience managing business customers through onboarding, adoption, or renewals.
- Explain customer and business tradeoffs clearly.
- Engage confidently in substantive, unscripted discussions and respond thoughtfully to disagreement.
- Have a quiet environment, reliable internet, a clear microphone, and a webcam.
- Be comfortable appearing on video with your face visible and filters and background blur turned off.
Responsibilities
- Discuss onboarding, implementation, product adoption, account health, renewals, and expansion.
- Debate approaches to low adoption, unhappy executive sponsors, missed implementation milestones, and at-risk renewals.
- Explain and defend an account strategy, including its assumptions.
- Challenge another participant’s recommendations and ask clarifying questions.
- Consider alternative approaches to customer situations.
- Discuss customer expectations and product limitations using fictional or anonymized examples.
- Participate in a paid, recorded conversation with another customer success professional.
View Full Description & ApplyYou'll be redirected to the employer's site
