Senior Enterprise Customer Success Manager
New
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EdmentumK-12 EdTech
This is a remote, work from home position based in the New York City area. Candidates must live within a commutable distance of NYCFull-TimeManager
SalaryPay range for this role: $110,000 — $120,000 USD; OTE Range $135,000 - $145,000
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Job Details
- Required Skills
- Customer Success
Requirements
- Track record of retaining and growing high-value, complex partnerships while exceeding revenue and retention goals.
- Experience building, coaching, and developing high-performing teams.
- Ability to build credibility with superintendents, cabinet members, and senior district leaders.
- Ability to use customer health, renewal risk, and revenue data to prioritize work and drive outcomes.
- Experience working within K-12 education and understanding school district priorities and stakeholder dynamics.
- Consultative, relationship-driven approach and ability to influence outcomes across large, matrixed organizations.
- Ability to partner across Sales, Product, Professional Learning, and Customer Success.
- Preferred: Experience leading Customer Success, Strategic Account Management, or district partnership teams within K-12 EdTech.
- Preferred: Experience supporting large urban school districts or enterprise education customers.
- Preferred: Existing knowledge of, or relationships within, the New York City education ecosystem.
- Preferred: Experience managing renewal, expansion, and executive stakeholder strategies for complex customer portfolios.
Responsibilities
- Own strategy, implementation, and adoption for strategic enterprise partnerships.
- Lead, hire, coach, and develop a team of Enterprise CSMs; set goals and conduct performance reviews.
- Own retention and renewal outcomes, forecast renewals, mitigate at-risk accounts, and serve as an executive escalation point.
- Build relationships with superintendents, cabinet members, and senior district leaders.
- Lead executive business reviews and strategic account planning.
- Partner with Sales and Partnership Managers on account plans, expansion, cross-sell, and multi-year renewals.
- Build customer-success playbooks, engagement standards, and success-planning models.
- Bring enterprise customer insights to Product, Professional Learning, and leadership.
- Represent Edmentum in the New York City region through in-person meetings and events as needed.
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