Senior Customer Success Manager
New
D
DragosXOT cybersecurity
Location: United StatesFull-TimeSenior
SalaryOTE: $140,000; Competitive Equity Package
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Job Details
- Experience
- 3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors including renewal management.
- Required Skills
- CybersecuritySalesforceCustomer SuccessAccount Management
Requirements
- Have 3+ years of experience in Customer Success, Account Management, or similar roles in cybersecurity, enterprise SaaS, or industrial sectors.
- Have experience with renewal management.
- Bring strong communication, presentation, and relationship-building skills.
- Be familiar with cybersecurity and how it translates into business-level outcomes.
- Work independently in a remote-first environment.
- Be willing to travel 25%.
- Familiarity with industrial control systems (ICS), OT security, or critical infrastructure environments is helpful.
Responsibilities
- Serve as the primary post-sales contact for a defined set of accounts.
- Develop an understanding of Dragos Platform, WorldView, Professional Services, and industry-specific challenges.
- Partner with customers to define success criteria and achieve measurable positive business outcomes.
- Execute customer success plans to drive onboarding, adoption, and satisfaction.
- Manage customer retention, health metrics, value realization, and commercial and technical risks to minimize churn and support expansion.
- Monitor account health, identify risks, and escalate to senior colleagues as needed.
- Maintain SFDC and other systems of record with detailed notes and execute success and at-risk account recovery plans.
- Collaborate with Sales, Technical Account Managers, Professional Services, Intelligence, and Support.
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