Senior Customer Success Manager

New

Brazil. Texas, United States. Argentina. Colombia. Costa Rica. Canada, Comfortable working US Eastern Time (EST) hours, regardless of your physical location.Full-TimeSenior

SalaryCompetitive, uncapped variable compensation tied directly to the accounts you grow.

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Job Details

Experience: 5+ years of experience in a Customer Success, Account Management, or related role
Required Skills: Customer SuccessSaaSAccount Management

Requirements

Have 5+ years of experience in Customer Success, Account Management, or a related role.
Bring experience owning the full client lifecycle, from onboarding through renewal and expansion.
Be comfortable working US Eastern Time (EST) hours, regardless of physical location.
Have experience ideally within EOR, HR-Tech, Payroll, or Global Employment platforms.
Have experience in SaaS or HR/Payroll/Global Employment solutions; this is strongly preferred.
Build strong customer relationships and drive customer satisfaction.
Use data to gather insights and make informed decisions.
Manage multiple accounts and priorities in a fast-paced environment.

Responsibilities

Guide new customers through onboarding to support a smooth transition and quick adoption of RemotePass.
Build relationships with key stakeholders and act as a trusted partner.
Serve as the primary customer contact, address inquiries, and ensure swift issue resolution.
Monitor account health and identify opportunities for enhancement and growth.
Collect and analyze customer feedback and share actionable insights to shape product development.
Drive customer loyalty and identify opportunities for upselling or cross-selling RemotePass services.
Collaborate with Sales, Operations, Product, and Engineering to support customer experience, growth, and retention.
Help customers realize the full value of RemotePass services.

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