- Own and lead a focused portfolio of strategic international accounts, serving as the senior point of contact for onboarding, implementation, adoption, and long-term success.
- Provide formal day-to-day leadership and mentorship to the CSM team, coaching on relationship management, tool use, and the structured execution habits that keep complex teams moving.
- Serve as the first line of escalation for the team, resolving the majority of complex customer and operational challenges independently and coaching team members to bring solutions, not just problems.
- Lead onboarding and enablement for new team members, building their confidence and competence in servicing international accounts from day one.
- Drive consistent adoption of customer success tools and reporting practices, using data to surface risks and continuously improve service delivery across the team.
- Represent Edmentum at strategic customer engagements, including travel to key international markets, as the trusted face of our international services function.
Data AnalysisAccount ManagementMentorship+2 more