- Conduct needs assessments and educate clients about Lyra’s services and benefit offerings.
- Prioritize client safety and wellbeing by recognizing potential concerns and escalating to clinical teams.
- Manage high-volume inbound channels, including calls, emails, and chats, while pivoting between them as needed.
- Demonstrate strong time management and flexibility in handling unexpected workday demands.
- Engage in frequent feedback and self-assessment to identify strengths and growth areas.
- Collaborate effectively within a structured team environment.
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