- Serve as the primary relationship owner for mid-market employer customers with 1,000–5,000 lives, partnering with customer benefit teams and key stakeholders.
- Manage renewals and partner with Account Executives to identify expansion opportunities and support year-over-year customer retention.
- Support customer utilization goals through data-led business reviews, including QBRs and ABRs, and ongoing meetings.
- Monitor account health and use reporting to identify churn or operational risks.
- Use AI and modern technology tools to scale workflows and improve day-to-day execution, and guide peers on process improvements.
- Collaborate with product, clinical, data science, and legal teams to resolve issues.
- Learn Lyra product offerings to champion new features and maximize customer adoption.
- Partner with marketing to deliver customer communication campaigns and workshops.
- Re-evaluate day-to-day priorities as departmental needs and workflows evolve.
Project ManagementAccount ManagementCross-functional collaboration+1 more