Senior Customer Success Manager
New
C
CheckmateEcommerce martech
United StatesFull-TimeManager
SalaryCompetitive base salary + bonus package; Equity in a fast-growing, venture-backed company; Monthly stipend for fitness/wellness activities
Apply NowOpens the employer's application page
Job Details
- Experience
- 4-5+ years in customer success, account management, or partnerships in martech, ecommerce, or SaaS
- Required Skills
- ShopifyCustomer SuccessSaaSAccount Management
Requirements
- Have 4-5+ years of experience in customer success, account management, or partnerships in martech, ecommerce, or SaaS.
- Show a track record of retaining and growing a book of business.
- Be comfortable working with performance data and translating metrics into clear recommendations.
- Communicate effectively in business reviews and written follow-ups.
- Stay organized and move quickly while juggling multiple priorities.
- Bring curiosity about ecommerce and what helps brands grow.
- Bonus: Know the DTC stack, including Klaviyo, Attentive, or Shopify, or have worked with DTC brands.
Responsibilities
- Lead new-brand onboarding from kickoff through go-live.
- Configure each brand's offers, channels, and audiences for its goals.
- Set success metrics and a first-30-days plan with each brand.
- Manage a book of brands as the main point of contact, running check-ins, business reviews, and performance recaps.
- Track account health, usage, and renewal timelines, and address risks before renewal.
- Own renewals and identify expansion opportunities, building the case with data.
- Turn strong results into case studies and references.
- Work with Rev Ops, Product, Ops, and Sales on account actions, feedback, handoffs, and planning.
- Standardize onboarding playbooks and account templates, and improve CS workflows.
View Full Description & ApplyYou'll be redirected to the employer's site
