Customer Success Manager
New
H
HospitableShort-term rental software
Customer Success Manager (North America - Remote); Workable locations: Remote, Oregon, United States. Canada, The ideal fit would work under North American timezones.Full-TimeManager
SalaryFor contractors, the total cost could range from USD$72,000.00 - USD$106,700.00. For US employees, the gross salary could range from USD$66,385.10 to USD$98,379.04. In addition to the above mentioned salary budget, a performance bonus (no cap) is available (paid quarterly) based on quota attainment, achieved from hitting up/cross sell targets. We also offer options into the company equity through our $HOST token (RSU's), with a current grant value of up to $9,700.00, to share in the long-term upside value of the company. Separately, this role is eligible for up to an additional USD $230,756.00 per year in Performance Share Units (PSUs).
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Job Details
- Experience
- 3+ years of experience in Customer Success, Account Management, Account Executive, or a similar customer-facing role, ideally within SaaS.
- Required Skills
- Customer SuccessSaaSAccount ManagementCRM
Requirements
- 3+ years of experience in Customer Success, Account Management, Account Executive, or a similar customer-facing role.
- SaaS experience is preferred.
- Experience carrying revenue quotas and consistently meeting or exceeding targets is particularly relevant.
- Ability to identify opportunities to grow accounts, expand product adoption, and generate revenue.
- Comfort discussing pricing, presenting value, handling objections, and asking customers to make a purchase decision.
- Ability to understand customer needs and recommend relevant solutions.
- Ability to manage time, stay organized, work proactively, and take accountability for results.
- Confidence leading customer conversations, delivering presentations, and communicating through email and video calls.
- Familiarity with building and managing a sales pipeline, prioritizing opportunities, and maintaining accurate CRM records.
- Comfort learning software and demonstrating and explaining technology to customers.
- Short-term rentals, hospitality technology, property management, or revenue management experience is a plus.
Responsibilities
- Own quarterly revenue targets through subscription upgrades, annual conversions, feature adoption, and additional products and services.
- Identify opportunities within the existing customer base and turn customer conversations into measurable revenue.
- Engage customers through scheduled meetings, personalized outreach, and targeted campaigns.
- Help customers adopt revenue-generating features, including Direct Booking, Dynamic Pricing, and Upsells.
- Lead 1:1 consultations, group workshops, and product demonstrations.
- Conduct Quarterly Business Reviews and recommend ways high-value customers can improve their setup and grow.
- Build and manage an opportunity pipeline, maintain accurate CRM records, and own activity, forecasting, and results.
- Share customer feedback, challenges, and ideas with product and support teams.
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