- Manage and grow a large portfolio of small existing client relationships.
- Strengthen customer relationships to improve retention and expand cross-sell and upsell opportunities.
- Conduct outbound outreach, identify opportunities, activate customers, and drive commercial outcomes.
- Design and execute multi-channel engagement strategies for customer segments at relevant lifecycle stages.
- Develop retention and cross-selling initiatives using customer insights and market learnings.
- Create success stories, case studies, and business reports.
- Lead webinars and workshops to engage customers across the portfolio.
- Own the commercial process from demos and proposals through negotiations and closing long-term agreements.
Business DevelopmentSalesforceAccount Management