Customer Success Manager
New
O
OceansCustomer success
This is a full-time, remote position open to applicants in the US.Full-TimeManager
Salary65,000 - 85,000 USD per year
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Job Details
- Required Skills
- Customer SuccessHubSpotGoogle SheetsSlackAccount ManagementRelationship management
Requirements
- Understand the needs of Clients, primarily early-stage startup founders, and the behaviors of proactive Talent.
- Understand how businesses function, onboard and utilize employees, and handle manager/direct-report challenges.
- Demonstrate relationship management and the ability to build trust with Clients.
- Manage expectations clearly and candidly, and guide Clients toward productive working practices.
- Apply strategic judgment and collaborate across teams to recommend solutions that serve Clients and the business.
- Solve dynamic problems by designing customized solutions for complex needs.
- Demonstrate cross-cultural understanding and identify hidden misalignment and maladaptive ways of working.
- Manage and serve people from diverse backgrounds inclusively.
- Experience working with founders is strongly preferred; being a former founder is also relevant.
- Customer/client success or account management experience at a fast-moving startup and exposure to the outsourcing industry are assets.
Responsibilities
- Facilitate calls with Clients and Talent during the earliest stages of their partnership to establish working practices and alignment.
- Design and guide Clients through customized onboarding processes.
- Check in throughout partnerships, advise on collaboration best practices, and document partnership health.
- Manage Client dissatisfaction and partnership misalignment toward productive outcomes.
- Develop customized solutions to address complex partnership needs.
- Maintain partnership infrastructure using HubSpot, Slack, Gemini, Claude, and Google Sheets.
- Represent Client/Talent partnership needs in the internal development process.
- Work with Internal Talent Success and Training Teams to provide insight and support.
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