Customer Success Manager - Construction
New
S
SkimmerConstruction SaaS
We can hire hybrid employees in Austin and Toronto, or remote employees in the following states: Alabama, California, Florida, Georgia, Illinois, Indiana, Kansas, Kentucky, Michigan, North Carolina, Ohio, Oregon, Rhode Island, Tennessee, Texas, and Virginia.Full-TimeManager
SalaryCompetitive base pay + bonus potential
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer SuccessAccount Management
Requirements
- Demonstrated experience in B2B SaaS solutions in customer-facing roles; customer success/account management and/or sales experience is preferred.
- Experience working with construction, trades, or other project-based businesses.
- Pool building experience is a plus.
- Bring a customer value, ROI, and business outcome-driven mindset.
- Have skills in product training and be comfortable re-selling customers on Skimmer.
- Demonstrate strong de-escalation and problem-solving skills.
- Have strong written and verbal communication skills.
- Be able to multitask and manage multiple projects with strong attention to detail.
- Be a self-starter who can work well with others in an entrepreneurial, fast-paced environment.
- B2B vertical SaaS experience in Pool & Spa, Construction, or an adjacent vertical industry is a plus.
Responsibilities
- Conduct post-onboarding user training for builder teams, including owners, office staff, project managers, and field crew leads.
- Support customers moving to Skimmer from other construction platforms.
- Educate customers on Skimmer features and best practices to drive usage, adoption, and expansion.
- Promote advanced features and new releases to help builders get more out of Skimmer.
- Monitor customer health across long build cycles and identify risks and churn threats early.
- Address customer challenges proactively to support retention and satisfaction.
- Share customer feedback with Product on construction platform enhancements and improvements.
- Partner with Sales, Product, and Support to provide a seamless customer experience.
- Coordinate with service CSMs supporting customers who use both Skimmer service and construction.
- Share insights and strategies to improve processes and deliver value to customers.
View Full Description & ApplyYou'll be redirected to the employer's site
