- Own planning, scoping, and resourcing across active customer implementations
- Manage and coach a team of Implementation Leads and Specialists, with clear goals and accountability to results
- Build and maintain reporting on plan throughput, QA/QC ratings, milestone achievement, and team capacity
- Identify inefficiencies in how the team works and drive adoption of better, more standardized approaches
- Serve as the escalation owner when customer implementations are at risk
- Partner cross-functionally with Product, Engineering, Customer Success, and Sales to surface learnings and improve execution
Project ManagementAutoCAD