- Lead discovery and onboarding for the Estimate Module, mapping how each customer's estimating and purchasing teams actually work today
- Train customers directly, including presenting to their leadership, and drive early, durable adoption
- Own multiple customer relationships at once, running calls and troubleshooting sessions across several accounts in a single day
- Troubleshoot issues in real time and know when to solve it yourself versus route it to Product or Engineering
- File clear, well-documented feature requests and bugs based on what you're seeing across customers
- Run UAT testing on new Estimate functionality before it reaches customers
- Deliver regular account updates that give internal teams a real read on adoption health
- Bring structured, strategic feedback back to Product
Project ManagementMicrosoft Excel