Research Operations Program Manager

Bachelor's or master’s degree in design, Human-Computer Interaction (HCI), UX, or a related field, or equivalent professional experience. 3+ years of experience in research operations, user research, or a closely related role. Proven ability to design, implement, and scale operational systems and processes. Strong project management skills with the ability to manage multiple initiatives simultaneously. Working knowledge of UX research methodologies and the end-to-end research lifecycle. Excellent communication and stakeholder management skills.

Design, implement, and scale research operations programs. Develop and maintain operational systems for research reviews, audits, and customer engagement. Establish governance frameworks, scheduling protocols, and compliance processes. Manage and evolve the team’s visual identity, documentation standards, and operational best practices. Own and manage the research technology stack, including user research and feedback platforms. Oversee tool licensing, access management, training, vendor relationships, and budget allocation. Evaluate, pilot, and implement new tools, including AI-driven and automation solutions. Ensure research tooling complies with internal policies, security, and privacy standards. Build and maintain systems for organizing, tagging, and sharing research insights. Manage research knowledge repositories, templates, guides, and best-practice documentation. Ensure internal knowledge platforms and SharePoint sites remain accurate and up to date. Improve discoverability of research outputs through search, tagging, and structured documentation. Partner with legal, procurement, finance, and security teams to streamline approvals and contracts. Develop clear communication strategies for research updates and operational changes. Manage vendor performance to ensure quality, compliance, and cost effectiveness. Scale research impact through enablement programs, newsletters, and internal communities. Facilitate onboarding for researchers and contractors. Support project allocation and resource planning across research initiatives. Manage offboarding processes to ensure smooth transitions and preserve institutional knowledge.