Portfolio Success Manager
Company:ShipBob, Inc.
Location:AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, EST, PST
Languages:English
Seniority level:Manager, 8-10 years
Experience:8-10 years
Skills:
LeadershipPeople ManagementCross-functional Team LeadershipBusiness OperationsStrategic ManagementNegotiationRelationship buildingAccount ManagementSales experienceData analyticsCustomer Success
Requirements:
8-10 years of experience in sales and merchant services in a related industry. Experience in ecommerce preferred. Proven experience in business reviews with internal and external stakeholders, with confidence in presenting to C-suite executives. Established ability to negotiate and deliver contractual partnership deals. Demonstrated ability to manage and foster a positive team culture. Ability to build consultative and executive-level customer relationships. Excellent conflict resolution abilities and negotiation experience. Advanced written and verbal communication skills. Desire to work in a fast-paced environment. Advanced experience in Microsoft Office Suite.
Responsibilities:
Collaborate with internal leadership and teams to improve merchant experience. Manage a portfolio of high revenue clients and grow their business within ShipBob. Source and close expansion deals within the merchant book of business. Manage contractual negotiations & renewals. Collaborate cross departmentally with multiple stakeholders. Coach and build an effective account team. Analyze merchant supply chains to identify performance opportunities and efficiencies. Conduct quarterly business reviews. Utilize data analytics to make decisions.
