Portfolio Manager, Major Accounts

3+ years of experience in portfolio management, merchant financing, asset management, commercial lending, or related financial services role. Strong ability to analyze financial statements, cash flow trends, and payment behaviors. Exceptional communication and relationship-building skills with external clients and internal stakeholders. Proficient problem-solving and conflict-resolution skills. Ability to manage multiple priorities while maintaining high attention to detail. Experience in alternative lending, MCA, leasing, or commercial credit (Preferred). Familiarity with legal processes related to collections, foreclosure, and contract enforcement (Preferred).

Monitor daily, weekly, and monthly payment activity across assigned funded accounts. Identify payment risk trends and proactively engage merchants to resolve delinquencies. Utilize company-approved payment assistance tools. Serve as the primary point of contact for merchants. Conduct strategic touchpoints with merchants. Educate merchants on available Kapitus programs. Evaluate accounts for potential renewals or upsell opportunities. Partner with Sales/Originations teams to hand off qualified renewal opportunities. Track and forecast renewal pipeline activity. Lead work-out strategies for distressed accounts. Initiate and manage foreclosure activity. Collaborate with internal legal and external counsel. Act as the captain of internal resource coordination for each account. Maintain accurate records, account notes, risk ratings, and portfolio analytics. Provide reporting on portfolio trends, performance metrics, and escalated accounts.