Senior Community Manager

5+ years of experience managing communities for live or shipped games, ideally in AAA development. Deep understanding of community management best practices and player engagement. Confident, natural on-camera presence for streams and videos. Hands-on experience creating social and community content in an established brand voice. Proficiency with monitoring, analytics, and reporting tools (e.g., Sprout, Brandwatch, Meltwater, Discord insights). Strong written and verbal communication skills: approachable, clear, and authentic. Savvy gamer with an eye for gameplay moments, community stories, and social trends. Collaborative, positive, and comfortable working across departments.

Champion the global community and act as a liaison between players and the development team. Lead global community management efforts to connect and engage players. Represent Turtle Rock Studios on streams, community updates, and social content. Manage and grow social media presence across various platforms. Create on-brand content, collaborating with creative services. Engage players around live titles with international communication strategies. Monitor sentiment and trends, providing actionable recommendations. Collaborate with studio teams to ensure unified messaging and integrate player insights. Assist in capturing gameplay and behind-the-scenes content.