Manager, Global Technical Service

10+ years of Professional Services experience. 5+ years line Management experience directly leading technical teams. Minimum 5-8 years Consulting experience in a Cloud Computing or Telephony environment. Prior experience managing budgets, staff, and external consultants. Proven track record of Management and Leadership skills. Experience with implementing TDM and/or VoIP Call Center solutions is required. Strong knowledge of CRM and Lead Management solutions is preferred. Must be willing to travel up to 50% regionally with some national and international travel possible. Self-starter possessing excellent time management skills. Excellent verbal and written skills required. B.S. or B.A. required.

Hone and expand the technical abilities of your team and peers. Manage and oversee skills-development of a team of Platform Engineers. Achieve quarterly/annual revenue and quality targets. Perform timesheet and project health reviews. Achieve and maintain expertise over Five9 product, associated applications and partner integrations. Articulate the value of Five9’s Professional Services. Actively participate in hiring and recruiting. Communicate professionally and effectively with internal and external stakeholders. Assist customer implementations (10-20% of time). Participate in PS Product Readiness activities. Serve as an advocate for customers and internal technical resources.