Technical Customer Service Representative (Remote)
16 USD per hour
Company:
Location:AR, AZ, FL, GA, IN, KY, MD, NC, NM, NV, OH, SC, TN, TX, UT, VA, WI
Languages:English
Seniority level:Entry, 1+ years
Experience:1+ years
Skills:
AndroidiOS DevelopmentMobile testingCommunication SkillsProblem SolvingCustomer serviceAttention to detailWritten communicationAdaptabilityCritical thinkingEmpathyVerbal communicationTroubleshooting
Requirements:
1+ years of demonstrated experience and success in customer service. High School diploma or equivalent. Technical proficiency in problem-solving and troubleshooting. Working knowledge of desktop platforms and mobile devices. Ability to learn new technology quickly. Effective communication skills, both written and verbal. Polite, friendly, and courteous demeanor. Detail-oriented with a focus on quality and accuracy. Able to accurately document customer interaction details. A home-office environment that is ergonomically sound and conducive to taking customer calls, internet connection, USB wired headset, DUAL monitors, router, modem, webcam, and a computer system that meets VIPdesk Connect policies.
Responsibilities:
Handle customer requests and interactions via phone, chat, and email. Provide technical support and troubleshooting for intelligent products and applications. Assist with device installation, app setup, and configuration. Conduct initial troubleshooting and escalate complex problems. Attend training and meetings.
