Apply📍 United States
🧭 Full-Time
🔍 Contact center solutions
- High school diploma or equivalent required.
- 1-2 years of customer service experience, preferably in a remote setting.
- Excellent verbal and written communication skills.
- Strong problem-solving skills and the ability to think on your feet.
- Proficient in using computers and navigating multiple software applications.
- Ability to maintain customer confidentiality and data privacy.
- Reliable internet connection and a quiet workspace free from distractions.
- Previous experience in the contact center industry is a plus.
- Required Equipment: A laptop or desktop PC (not Apple, Surface or Chromebook) with Windows 10, ability to hardwire to the internet, USB headset (not wireless) with noise-canceling mic, and a webcam.
- Handle inbound calls and respond to customer inquiries promptly and professionally.
- Assist customers with account inquiries, product information, and order processing.
- Resolve customer complaints and issues effectively while maintaining a positive attitude.
- Update customer records and maintain accurate documentation of all interactions.
- Provide feedback on processes and suggest improvements to enhance customer satisfaction.
Customer serviceComputer skills
Posted about 1 month ago
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