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OneTouch Direct

OneTouch Direct (OTD) is a dynamic company focused on creating a high-energy, culture-driven environment, where top performers are recognized for their contributions. Established in 1998, OTD has built a strong partnership with Fortune 500 clients and continues to expand its operations. With a mission to act as a seamless extension of its clients, the company prioritizes extraordinary people and delivers unmatched results.

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Jobs at this company:

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🔥 Customer Service Representative - Remote
Posted 2024-10-26

📍 San Antonio, Texas, United States

🧭 Full-Time

🔍 Healthcare payments

  • 1-2+ years of customer service experience; healthcare preferred.
  • Excellent communication skills.
  • Ability to respect and maintain customer and client confidentiality.
  • Intermediate to advanced computer skills.
  • Background check & drug screening required.
  • Required equipment: A laptop or desktop PC with Windows 10, ability to hardwire to internet source, USB headset with noise-canceling microphone, and webcam.

  • Provide inbound customer service for a leading healthcare payments company.
  • Consistently provide a great customer experience.
  • Handle complaints and inquiries to ensure consumer satisfaction.
  • Collect prompt and accurate customer feedback.
  • Communicate and coordinate with colleagues as necessary.
  • Provide feedback on the efficiency of the customer service process.

Communication Skills

Posted 2024-10-26
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🔥 SQL Server Developer - Tampa
Posted 2024-10-15

📍 Florida, United States

🔍 Contact center solutions

  • Experience with a breadth of databases, big data platforms, cloud based data platforms and data streaming technologies.
  • Expert/Advanced level experience with modern ETL technologies, data streaming and queuing technologies.
  • Experience or knowledge of data analytics and Machine Learning technologies.
  • Contact center, agency or similar fast paced dynamic environment experience is preferred.
  • Experience with various security and compliance standards such as PCI, SOC, NIST, HIPAA, HITRUST.
  • Experience in enterprise implementation, leadership experience, strategic planning, strong business acumen.
  • Expert level current Transact SQL skills to support current Data Warehouse, ETLs etc. and other application DB.
  • Experience with BI tools such as Power BI or others.

  • Assist in design, architecture and delivery of critical highly scalable, efficient and reliable data infrastructure, platforms and processes hosted in AWS cloud.
  • Ability to quickly come up to speed to understand current enterprise data architecture, systems, and processes.
  • At the direction of IT management collaborates with internal departments, teams, and external clients to understand business needs and executes on delivering data and platforms including self-service platforms.
  • Exhibits urgency and speed to market mentality, delivering projects to successfully on time and within budget while maintaining open communication with stakeholders.
  • Work closely with offshore resources.
  • Drives IT solutions to ensure they meet the business needs balanced with a pragmatic and integrated approach to the design of technical solutions.
  • Remains up to date on key technology, business, and industry trends.

AWSLeadershipSQLETLMachine Learning

Posted 2024-10-15
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🔥 Customer Support & Sales Representative
Posted 2024-10-15

📍 United States

🧭 Full-Time

🔍 Contact center solutions

  • 1-2+ years of related experience.
  • High school degree or equivalent required.
  • Must have a clear background to qualify.
  • Excellent customer service skills.
  • Ability to work independently and within a team.
  • Ability to work efficiently in a high multitasking environment.
  • Excellent written and verbal communication skills.
  • Experience with Microsoft Office and Google suite products.
  • Must be able to type a minimum of 25 wpm.

  • Provide inbound customer account support and administrative processing support.
  • Handle inbound customer service calls from potential and current Legal Shield customers.
  • Perform data entry and data look-up as needed.
  • Ensure a great customer experience consistently.
  • Administer acceptance of assignments from clients/lenders.
  • Utilize client and/or lender databases as applicable.

Communication SkillsCollaborationMicrosoft Excel

Posted 2024-10-15
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🔥 Remote Customer Support Agent - Tampa
Posted 2024-09-20

📍 Tampa, Florida, United States

🧭 Full-Time

💸 $13/hr plus weekly bonus opportunity

🔍 Healthcare payments

  • 1-2+ years of customer service experience; healthcare preferred.
  • Excellent communication skills.
  • Ability to respect and maintain customer and client confidentiality.
  • Intermediate to advanced computer skills.
  • Background check & drug screening required.
  • Required Equipment: A laptop or desktop PC (cannot be an Apple product, Surface or Chromebook) with Windows 10, ability to hardwire (plug-in) to your internet source with an ethernet cable, USB headset (not wireless) with a noise-canceling microphone, Webcam (external or embedded).

  • Provide inbound customer service for a leading healthcare payments company.
  • Assist and answer questions around medical payment processing, statement inquiries and other customer support needs.
  • Consistently provide a great customer experience.

Communication SkillsCustomer service

Posted 2024-09-20
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🔥 Bilingual Customer Service Representative - French Canadian
Posted 2024-09-20

📍 Canada

🧭 Full-Time

💸 21 - 21 CAD per hour

🔍 Contact center solutions

  • Fluency in French Canadian and English.
  • Prior experience in customer service or call center environment is a plus.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities and attention to detail.
  • Ability to work in a fast-paced environment and handle multiple tasks.

  • Handle inbound customer inquiries and resolve issues in a timely and professional manner.
  • Provide product information and assistance to customers.
  • Assist with order processing, payments, and returns.
  • Escalate unresolved customer issues to appropriate departments.
  • Maintain accurate customer records and update customer accounts as needed.

Communication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceAttention to detailMultitasking

Posted 2024-09-20
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