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Remote - Customer Service Representative

Posted about 1 month agoViewed

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💎 Seniority level: Entry, 1-2 years

📍 Location: United States

🔍 Industry: Contact center solutions

🏢 Company: OneTouch Direct

🗣️ Languages: English

⏳ Experience: 1-2 years

🪄 Skills: Customer serviceComputer skills

Requirements:
  • High school diploma or equivalent required.
  • 1-2 years of customer service experience, preferably in a remote setting.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills and the ability to think on your feet.
  • Proficient in using computers and navigating multiple software applications.
  • Ability to maintain customer confidentiality and data privacy.
  • Reliable internet connection and a quiet workspace free from distractions.
  • Previous experience in the contact center industry is a plus.
  • Required Equipment: A laptop or desktop PC (not Apple, Surface or Chromebook) with Windows 10, ability to hardwire to the internet, USB headset (not wireless) with noise-canceling mic, and a webcam.
Responsibilities:
  • Handle inbound calls and respond to customer inquiries promptly and professionally.
  • Assist customers with account inquiries, product information, and order processing.
  • Resolve customer complaints and issues effectively while maintaining a positive attitude.
  • Update customer records and maintain accurate documentation of all interactions.
  • Provide feedback on processes and suggest improvements to enhance customer satisfaction.
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