Customer Service Representative - Remote

High school diploma or equivalent required. 1-2 years of customer service experience preferred. Excellent communication skills, both verbal and written. Strong problem-solving skills and an ability to think critically. Ability to work independently and manage time effectively in a remote setting. Reliable internet connection and a quiet home office environment. Previous experience in a call center or remote support role is a plus. Laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher Hardwired internet connection (ethernet) required USB headset (not wireless) with noise-canceling features Webcam (external or integrated)

Respond to customer inquiries via phone, email, or chat in a timely and professional manner. Assist customers with troubleshooting issues and provide accurate solutions. Process orders, amendments, and returns efficiently. Escalate unresolved issues to senior staff when necessary. Provide feedback to improve customer service processes.