Customer Support Specialist

2-4 years of work experience in a customer support role in software Excellent written and verbal skills; ability to explain complex, technical concepts in a simple manner AI Native: You naturally incorporate AI tools to enhance your work.

Responding to and troubleshooting customer support issues and tickets across platforms (web, iOS, Android) Working with a close-knit team to identify trends, bugs, and escalate priority issues Serving as the voice of our community and championing feature requests to the Product team Assisting the Product team with QA testing