Remote Customer Service Representative

High school diploma from an accredited institution recognized by the US Department of Education Minimum of 2 years of customer service experience Proficiency in Microsoft Office Suite. Ability to navigate multiple systems simultaneously Completion of a 7-week remote Training Program with full attendance and engagement. Strong problem-solving skills, attention to detail, and a proactive approach to customer care. Excellent verbal and written communication skills, with a consistent professional demeanor in all forms of communication. Reliable, flexible, and ready to work in a dynamic environment, including availability for weekend shifts as needed Savvy computer knowledge with a demonstrated proficiency in Microsoft Office (Word, Excel, Outlook) Adequate private work at home office setup with a strong internet connection

Become knowledgeable and remain updated on client loyalty program guidelines to ensure compliance and high-quality service Handle incoming inquiries with professionalism, adhering to client-specific guidelines to deliver superior customer experiences Manage a high volume of inbound calls to meet and exceed client contractual obligations Maintain a positive, customer-centric approach daily, communicating effectively and acting with integrity Take ownership of customer issues, working towards timely resolutions and de-escalating calls when necessary. Utilize internal systems, tools, and resources proficiently Adhere to company policies, workflows, and procedures while providing feedback to enhance customer interactions. Stay informed on program updates, enhancements, and promotions to effectively support callers Escalate unresolved issues promptly as per established procedures