- Handle high amounts of incoming calls.
- Produce sales leads.
- Identify and evaluate customers’ needs to deliver satisfaction.
- Build sustainable relationships of trust through open and interactive discussion.
- Provide accurate, valid and comprehensive information by using the right methods/tools.
- Reach personal/customer service team sales targets and call handling quotas.
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
Communication Skills