- Provide a best-in-class customer service experience over the phone by responding to client requests and educating them on programs
- Analyze client problems and provide solutions in a timely and efficient manner
- Handle difficult calls courteously and professionally using strong interpersonal skills
- Thoroughly document request outcomes for accurate tracking and analysis
- Collaborate with internal departments to ensure client inquiries are resolved appropriately
- Operate a computer to extract and update client information in the CRM database
- Manage a high volume of client interactions in a remote call center environment
Problem SolvingCustomer serviceTime Management+1 more