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Beyond Finance

👥 1001-5000💰 $635,000,000 Debt Financing over 1 year agoCryptocurrencyBlockchainFinancial ServicesFinTech
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Beyond Finance is a forward-thinking finance company dedicated to transforming consumer debt management through innovative and transparent financial products. With a strong focus on data and technology, they aim to provide personalized solutions that enhance users' financial well-being. Their accomplished team comprises industry veterans, committed to building a trusted financial brand.

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Jobs at this company:

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🔥 Workforce Management Analyst - Short Term Forecaster
Posted 12 days ago

🔍 Financial Services

  • 3+ years in a contact center environment.
  • 2+ years in a Workforce Management specialty role, preferably with experience in Community WFM or alternatives like Calabrio, Aspect eWFM, NICE IEX, impact360.
  • Proficient in Microsoft Excel, including charts, data manipulation, and pivot tables.
  • Ability to organize work proactively with minimal oversight.
  • Effective communication skills, providing clear and concise explanations.
  • Strong problem-solving skills with foresight for future issues.
  • Proven decision-making and consultative analysis skills.
  • Generate rolling two-week short-term demand forecast for multiple workstreams.
  • Load and update forecasts into WFM system.
  • Generate staffing requirements based on forecast projections.
  • Analyze and collect historical trend data to determine future performance for forecasting assumptions.
  • Assist long-term forecasting with the maintenance of historical data patterns.
  • Prepare and build reports to present staffing demand and forecast accuracy measures.
  • Engage scheduling and real-time management teams for staffing visibility.
  • Document standard workflows and best practices.
  • Build, maintain, and automate reporting for leadership.
Posted 12 days ago
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🔥 Bilingual Customer Service Representative
Posted 4 months ago

🧭 Full-Time

🔍 Financial Services

  • 1 year call center experience is required.
  • Must be bilingual in Spanish.
  • Reliable, high-speed internet connection is required.
  • Technical proficiency with Client Relationship Management system (CRM).
  • Strong customer service orientation and communication skills.
  • Effective problem-solving and time management skills.
  • Provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on programs.
  • Analyze client problems through effective listening and provide timely information and solutions.
  • Handle difficult calls courteously and professionally using strong interpersonal skills.
  • Document request outcomes for accurate tracking and analysis.
  • Develop and maintain positive client relations and coordinate with other departments.
Posted 4 months ago
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