Support Services Group

Support Services Group (SSG) is a leading business process outsourcer (BPO) providing comprehensive customer support and call center solutions. With a global reach spanning 26 call centers across 9 countries and over 7,000 employees, SSG partners with clients in diverse industries, including automotive, e-commerce, information technology, and retail. We distinguish ourselves through customized solutions tailored to specific client needs, leveraging expertise in omnichannel support, sales strategies, and specialized concierge services for industries like streaming and insurance. Our rapid growth—over 400% in the last 12 months—demonstrates the significant demand for our services and the exciting career opportunities we offer. SSG's robust technology infrastructure supports our high-volume operations. Our tech stack includes CloudFront for content delivery, ASP.NET for application development, and comprehensive security measures such as SPF, HSTS, and DMARC. While we utilize cutting-edge technology, our engineering culture prioritizes efficient, scalable solutions and seamless customer experiences. We embrace a dynamic and collaborative environment, fostered by our international, largely remote workforce. Our flexible work arrangements allow team members to thrive from locations around the globe. SSG is committed to building long-term careers. The company's substantial growth trajectory reflects not only our market success but also our commitment to investing in our employees and providing abundant professional development opportunities. Our dedication to customer satisfaction and a supportive work environment fosters continuous improvement and innovation across all aspects of our business. This commitment, along with our global presence and technological expertise, positions us at the forefront of the BPO industry. The company has been acquired by Kingswood Capital Management, further strengthening our market position and providing ample opportunities for advancement.