German-speaking Customer Service Representative

Posted 2024-10-23

💎 Seniority level: Entry

📍 Location: Hungary

🔍 Industry: Customer Service, Retail, Decorations

🗣️ Languages: German, English

🪄 Skills: Communication SkillsCollaborationProblem SolvingMultitasking

Exceptional communication skills: Clear, friendly, and patient communicator who understands customer needs.
C1 level (advanced) German-speaking skills plus B2 level (intermediate) in English.
Great problem-solving abilities: Thrives on helping others with quick thinking.
Exceptional multitasking abilities: Handles several tasks seamlessly without compromising quality.

Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
Provide detailed information on products/services and guide customers through solutions and soft up-selling of services and quality holiday decoration products.
Resolve customer issues, complaints, and requests promptly and effectively.
Update customer accounts, process orders, and escalate more complex cases to the appropriate teams.
Maintain accurate records of customer interactions and transactions in our systems.
Collaborate with other teams to ensure a smooth customer experience.
Continuously improve by gaining product knowledge and staying updated on company policies and procedures.

Posted 2024-10-23

📍 Hungary

🧭 Temporary

🔍 Customer service

Exceptional communication skills; clear, friendly, and patient with customers.
C1 level (advanced) German and B2 level (intermediate) in English required.
Great problem-solving abilities; able to think quickly and help others.
Exceptional multitasking skills; able to handle multiple tasks while maintaining quality.
Possession of Travel & Work visa, Student visa or Residence permit for foreign nationals.
Previous experience in customer service or related field preferred, but not required.

Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
Provide detailed information on products/services and guide customers through solutions and soft up-selling.
Resolve customer issues, complaints, and requests promptly and effectively.
Update customer accounts, process orders, and escalate complex cases when necessary.
Maintain accurate records of customer interactions and transactions.
Collaborate with other teams to ensure a smooth customer experience.
Continuously improve by gaining product knowledge and staying updated on policies.

Communication SkillsProblem SolvingMultitasking

Posted 2024-10-23

🔧 Requirements