German-speaking Customer Service Representative

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Requirements:

• Exceptional communication skills; clear, friendly, and patient with customers.
• C1 level (advanced) German and B2 level (intermediate) in English required.
• Great problem-solving abilities; able to think quickly and help others.
• Exceptional multitasking skills; able to handle multiple tasks while maintaining quality.
• Possession of Travel & Work visa, Student visa or Residence permit for foreign nationals.
• Previous experience in customer service or related field preferred, but not required.

Responsibilities:

• Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
• Provide detailed information on products/services and guide customers through solutions and soft up-selling.
• Resolve customer issues, complaints, and requests promptly and effectively.
• Update customer accounts, process orders, and escalate complex cases when necessary.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with other teams to ensure a smooth customer experience.
• Continuously improve by gaining product knowledge and staying updated on policies.