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Support Services Group Europe

Since 1998 Support Services Group (SSG) has a simple goal in mind: to provide exceptional customer service to organizations that value customer satisfaction and loyalty. SSG offers customized Omni-Channel solutions for the world’s leading brands. We have exciting career opportunities in the areas of Product Sales, Customer Support, Technical Support, IT Support, Management & Operations, and much more! We LOVE what we do! Want to see what the hype is all about? Apply today!

Related companies:

🏢 Patrique Mercier Recruitment ES
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🏢 Patrique Mercier Recruitment

Jobs at this company:

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🔥 German-speaking Customer Service Representative
Posted 3 months ago

📍 Hungary

🧭 Temporary

🔍 Customer service

  • Exceptional communication skills; clear, friendly, and patient with customers.
  • C1 level (advanced) German and B2 level (intermediate) in English required.
  • Great problem-solving abilities; able to think quickly and help others.
  • Exceptional multitasking skills; able to handle multiple tasks while maintaining quality.
  • Possession of Travel & Work visa, Student visa or Residence permit for foreign nationals.
  • Previous experience in customer service or related field preferred, but not required.

  • Handle incoming customer inquiries via phone, email, and chat with professionalism and efficiency.
  • Provide detailed information on products/services and guide customers through solutions and soft up-selling.
  • Resolve customer issues, complaints, and requests promptly and effectively.
  • Update customer accounts, process orders, and escalate complex cases when necessary.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with other teams to ensure a smooth customer experience.
  • Continuously improve by gaining product knowledge and staying updated on policies.

Communication SkillsProblem SolvingMultitasking

Posted 3 months ago
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🔥 Hebrew-speaking customer service representative
Posted 3 months ago

📍 Hungary

🧭 Full-Time

🔍 Service sector, including automotive, commerce, insurance, energy, banking, streaming services

  • Speak Hebrew at an advanced level (C1) and English at an intermediate level (B2).
  • Communicate well and correctly both verbally and in writing; experience in Customer Service is an advantage.
  • Be flexible with shifts and seek a full-time position including evening and weekend work.
  • Hold at least a high school diploma.
  • Possess confident computer skills.
  • Perform work conscientiously and precisely.
  • For foreign nationals, possession of a Residence permit or Student visa is a must.

  • Handle and administer incoming calls and chats from customers through a ticketing system.
  • Engage with clients in a friendly and professional manner while actively listening to their concerns.
  • Offer support and solutions to customers in accordance with the company's customer service policies.

Communication SkillsAnalytical SkillsCollaborationMicrosoft ExcelComputer skills

Posted 3 months ago
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