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Bilingual Customer Service Representative

Posted 2024-10-21

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💎 Seniority level: Entry, 1 year call center experience (Required)

🔍 Industry: Financial Services

🏢 Company: Beyond Finance

🗣️ Languages: English, Spanish

⏳ Experience: 1 year call center experience (Required)

Requirements:
  • 1 year call center experience (Required)
  • Bilingual - Spanish (Required)
  • Reliable, High Speed, Internet connection (Required)
  • Technical proficiency with Client Relationship Management system (CRM)
  • Strong customer service orientation
  • Strong communicator: Includes listening, verbal & written communication
  • Effective problem solver
  • Effective at time management, planning & organizing tasks and time
  • Ability to understand and empathize with customer issue(s)
  • Ability to work from home in a distraction free environment
Responsibilities:
  • Provide a best-in-class customer service experience over the phone
  • Respond to client requests and anticipate unstated needs
  • Analyze client problems through effective listening and provide timely solutions
  • Document request outcomes for accurate tracking and analysis
  • Resolve client requests independently and as part of a team
  • Maintain positive client relations and coordinate with other departments
  • Document information in the CRM for client accounts
  • Handle a high volume of clients in a work from home call center environment
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