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Bilingual Customer Service Representative

Posted 4 months agoViewed

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💎 Seniority level: Entry, 1 year

🔍 Industry: Financial Services

🏢 Company: Beyond Finance👥 1001-5000💰 $635,000,000 Debt Financing over 1 year agoCryptocurrencyBlockchainFinancial ServicesFinTech

🗣️ Languages: English, Spanish

⏳ Experience: 1 year

Requirements:
  • 1 year call center experience is required.
  • Must be bilingual in Spanish.
  • Reliable, high-speed internet connection is required.
  • Technical proficiency with Client Relationship Management system (CRM).
  • Strong customer service orientation and communication skills.
  • Effective problem-solving and time management skills.
Responsibilities:
  • Provide a best-in-class customer service experience over the phone by responding to client requests, anticipating unstated needs, and educating them on programs.
  • Analyze client problems through effective listening and provide timely information and solutions.
  • Handle difficult calls courteously and professionally using strong interpersonal skills.
  • Document request outcomes for accurate tracking and analysis.
  • Develop and maintain positive client relations and coordinate with other departments.
Apply

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