ApplyBilingual Customer Service Representative - Spanish-English
Posted about 1 month agoViewed
View full description
💎 Seniority level: Entry, Preferred but not required
📍 Location: Duluth, MN
💸 Salary: 47840.0 - 54080.0 USD per year
🔍 Industry: Dental Care
🏢 Company: HIKINEX
🗣️ Languages: English
⏳ Experience: Preferred but not required
🪄 Skills: Communication SkillsCustomer serviceFluency in EnglishData entrySales experienceCRM
Requirements:
- Proven experience in customer service or sales roles is preferred but not required.
- Strong communication skills in English; bilingual or multilingual capabilities (especially Spanish) are a plus.
- Proficient in data entry with attention to detail.
- Excellent problem-solving skills and a customer-centric mindset.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Familiarity with CRM software is advantageous but not required.
Responsibilities:
- Provide outstanding customer support through various channels including face-to-face, phone and chat.
- Assist customers with inquiries regarding products and services, ensuring a positive experience.
- Conduct outbound calling to follow up on leads and promote new offerings.
- Accurately enter customer data into the system while maintaining confidentiality.
- Communicate effectively with customers in .
- Collaborate with team members to achieve sales targets and improve service delivery.
- Resolve customer complaints promptly and professionally, ensuring customer satisfaction.
- Maintain up-to-date knowledge of products, services, and promotions.
Apply