Bilingual Customer Service Representative - Spanish-English

Posted 5 days agoViewed

💎 Seniority level: Entry, Preferred but not required

📍 Location: Duluth, MN

💸 Salary: 23.0 - 26.0 USD per hour

🔍 Industry: Dental care

🏢 Company: HIKINEX

🗣️ Languages: English, Spanish

⏳ Experience: Preferred but not required

🪄 Skills: Communication SkillsCustomer serviceFluency in EnglishData entrySales experienceCRM

Proven experience in customer service or sales roles is preferred but not required.
Strong communication skills in English; bilingual or multilingual capabilities (especially Spanish) are a plus.
Proficient in data entry with attention to detail.
Excellent problem-solving skills and a customer-centric mindset.
Ability to work independently as well as part of a team in a fast-paced environment.
Familiarity with CRM software is advantageous but not required.

Provide outstanding customer support through various channels including face-to-face, phone and chat.
Assist customers with inquiries regarding products and services, ensuring a positive experience.
Conduct outbound calling to follow up on leads and promote new offerings.
Accurately enter customer data into the system while maintaining confidentiality.
Communicate effectively with customers.
Collaborate with team members to achieve sales targets and improve service delivery.
Resolve customer complaints promptly and professionally, ensuring customer satisfaction.
Maintain up-to-date knowledge of products, services, and promotions.