Bilingual Customer Service Representative (Student Advisor)- WFH

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Requirements:

• Bilingual - Fluent in both English and Mandarin (spoken and written).
• Previous experience in customer service or a similar role, preferably in the education sector.
• Excellent communication, interpersonal, and customer service skills.
• Ability to work independently and manage time effectively.
• Proficiency in using CRM software and relevant computer applications.
• Positive attitude and a customer-oriented approach.
• Ability to handle and resolve conflicts positively.

Responsibilities:

• Serve as the first point of contact for users, addressing inquiries and providing course information.
• Proactively reach out to potential customers to offer course consultations.
• Maintain strong relationships with current customers by responding to their queries and concerns.
• Keep accurate customer records and track all interactions.
• Collaborate with the team to provide customer feedback for product improvement.
• Stay updated on course offerings and participate in training webinars.