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Remote Customer Service Representative

Posted 2024-10-23

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💎 Seniority level: Entry, Some proven customer support experience

📍 Location: US

🔍 Industry: Customer service

🏢 Company: Twelve31

🗣️ Languages: English

⏳ Experience: Some proven customer support experience

🪄 Skills: Communication Skills

Requirements:
  • Some proven customer support experience or experience as a client service representative.
  • Track record of not just reaching, but exceeding quota requirements.
  • Strong phone administration skills and active listening capabilities.
  • Experience with CRM systems and practices.
  • Customer orientation and capacity to adapt/respond to different types of characters.
  • Exceptional communication and presentation skills.
  • Ability to multi-task, prioritize, and control time effectively.
  • High school degree.
Responsibilities:
  • Handle high amounts of incoming calls.
  • Produce sales leads.
  • Identify and evaluate customers’ needs to deliver satisfaction.
  • Build sustainable relationships of trust through open and interactive discussion.
  • Provide accurate, valid and comprehensive information by using the right methods/tools.
  • Reach personal/customer service team sales targets and call handling quotas.
  • Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
  • Keep records of customer interactions, process customer accounts, and file documents.
  • Follow communication procedures, guidelines, and policies.
  • Go the extra mile to engage customers.
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