Remote Customer Service Representative
T
Twelve31Customer service
USFull-TimeEntry
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- Some proven customer support experience
- Required Skills
- Communication Skills
Requirements
- Some proven customer support experience or experience as a client service representative.
- Track record of not just reaching, but exceeding quota requirements.
- Strong phone administration skills and active listening capabilities.
- Experience with CRM systems and practices.
- Customer orientation and capacity to adapt/respond to different types of characters.
- Exceptional communication and presentation skills.
- Ability to multi-task, prioritize, and control time effectively.
- High school degree.
Responsibilities
- Handle high amounts of incoming calls.
- Produce sales leads.
- Identify and evaluate customers’ needs to deliver satisfaction.
- Build sustainable relationships of trust through open and interactive discussion.
- Provide accurate, valid and comprehensive information by using the right methods/tools.
- Reach personal/customer service team sales targets and call handling quotas.
- Manage complaints, provide proper solutions and options within the time limits; follow up to secure resolution.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.
- Go the extra mile to engage customers.
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