- Enter dental claim information into the claims processing system from paper, portal, or fax submissions
- Review claims for accuracy and correct OCR or data entry errors
- Monitor and respond to questions from the claims email queue
- Assist with resolving claims that fail electronic processing (EDI errors)
- Track claims issues using spreadsheets to ensure claims are processed within required timelines
- Research and resolve moderately complex claims issues
- Follow the full claim lifecycle to ensure claims are processed and resolved properly
- Communicate with internal teams to resolve claim issues when needed
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