Apply📍 United States
🧭 Full-Time
🔍 Healthcare
- RN with a BSN degree OR ASN if you also have completed a microbiology course with lab (proof of completion will be required).
- Multistate License required and must be active and unrestricted (verified via Nursys).
- Minimum of 3 years of clinical experience at the RN level within Emergency or Urgent Care settings.
- Able to work a very regimented schedule with minimal flexibility.
- Experience working in a metrics-driven environment (handle time, QA audits, schedule adherence).
- Strong computer skills: Ability to toggle between multiple screens and applications while speaking with patients.
- Comfortable with Microsoft Office Suite, EHR documentation, and telehealth platforms.
- Triage & Assess: Evaluate patient symptoms via phone, chat, and video using evidence-based triage protocols.
- Provide Immediate Care Advice: Offer appropriate self-care recommendations or escalate cases for urgent intervention.
- Health Education & Counseling: Guide patients on medication use, medical conditions, and diagnostic tests.
- Crisis Management: Handle mental health, behavioral health, and emergency triage calls with empathy and precision.
- Documentation & Compliance: Accurately document all patient interactions in electronic health records.
- Collaboration: Work alongside program and project managers as well as call center management to meet tight deadlines in a metrics-based environment.
- Utilization & Resource Management: Navigate through and use several of the provided tech resources to gather and deliver the best advice per protocols.
RESTful APIsMicrosoft Office SuiteMS OfficeActive listeningJSONData entryComputer skills
Posted 1 day ago
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