Senior Manager of Retention
Company:Fitt Talent Partners
Location:United States
Languages:English
Seniority level:Senior, 4-6+ years
Experience:4-6+ years
Skills:
GraphQLNode.jsProject ManagementPythonSQLAmazon FBABusiness IntelligenceData AnalysisData MiningMachine LearningMicrosoft Power BIQAQA AutomationRabbitmqReact.jsRuby on RailsSalesforceSAPSCRUMShopifySpringSpring BootTypeScriptUI DesignUser Experience DesignVBAVue.JsYarnZabbixZend FrameworkGoogle AnalyticsJiraTableauStrategyJQLProduct AnalyticsAmazon Web ServicesAPI testingContent creationData engineeringData scienceREST APIRedisReduxRegression testingRelease ManagementServerlessStrategic ManagementTestRailWebRTCNosqlPandasSparkSketchMicrosoft ExcelCI/CDSEOMicrosoft OfficeAgile methodologiesRESTful APIsLinuxDevOpsTerraformDocumentationMicroservicesMicrosoft Office SuiteMS OfficeCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationAccountingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingComplianceJSONQuality AssuranceScalaData visualizationMarketingEditingTeam managementStakeholder managementComputer skillsLead GenerationDigital MarketingAnsibleFinancial analysisWordPressData modelingNodeJSFinancePrototypingScriptingSoftware EngineeringDebuggingChange ManagementCustomer SuccessConfluenceEnglish communicationBookkeepingSaaSBudget managementPowerPointA/B testingPositive attitudeCoachingInterpersonal skillsNetworkingExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkResearchFluency in EnglishNegotiation skillsEmpathyVerbal communicationReportingTrainingTroubleshootingWritingActive listeningStrong work ethicAbility to learnRecruitmentClient relationship managementBudgetingStrong communication skillsCross-functional collaborationData entryRelationship managementSales experienceMarket ResearchCreativityRisk ManagementMentorshipStrategic thinkingProcess improvementResearch skillsTechnical supportCRMAnalytical thinkingData analyticsData managementCustomer support
Requirements:
4-6+ years in retention, lifecycle marketing, CRM, or subscription growth for e-commerce or consumer brands. Deep Klaviyo expertise, segmentation, deliverability, dynamic flows, analytics. Comfortable navigating Shopify (themes, apps, templates, basic troubleshooting). Familiarity with retention tech-stack: SMS (Postscript), subscription platforms (Luna), Direct Mail (PostPilot). Strong command of retention metrics: LTV, CAC:LTV, churn, cohorts, repeat rate, subscription KPIs. Proficiency in Excel/Sheets and comfort with dashboards or BI tools (Triple Whale). Proven experience scaling retention programs in a high-growth DTC environment. Experience managing or mentoring another marketer. Comfort using AI to speed up workflow and experimentation. Exceptionally organized, detail-oriented, and operationally strong.
Responsibilities:
Own Klaviyo: segmentation, flows, testing, reporting, and performance. Manage calendars and execution for all lifecycle campaigns. Lead voice memo SMS campaigns and test new formats. Collaborate with internal teams and execute solo when needed. Oversee creative and strategic execution of direct mail efforts. Drive retention: winbacks, churn mitigation, loyalty, upsell, and save strategies. Partner with Marketing to evolve offerings and optimize subscriber experiences. Use data (cohort analysis, predictive models) for LTV growth. Map and optimize customer journeys across touchpoints. Deploy behavioral segmentation for messaging. Run experiments across messaging, offers, and flow timing. Track key KPIs (LTV, churn, deliverability, subscription health). Translate findings into action across teams. Proactively identify trends, risks, and opportunities.
