Senior Manager of Retention
F
Fitt Talent PartnersE-commerce, Consumer Brands
United StatesFull-TimeSenior
Salary not disclosed
Job Details
- Languages
- English
- Experience
- 4-6+ years
- Required Skills
- GraphQLNode.jsProject ManagementPythonSQLAmazon FBABusiness IntelligenceData AnalysisData MiningMachine LearningMicrosoft Power BIQAQA AutomationRabbitmqReact.jsRuby on RailsSalesforceSAPSCRUMShopifySpringSpring BootTypeScriptUI DesignUser Experience DesignVBAVue.JsYarnZabbixZend FrameworkGoogle AnalyticsJiraTableauStrategyJQLProduct AnalyticsAmazon Web ServicesAPI testingContent creationData engineeringData scienceREST APIRedisReduxRegression testingRelease ManagementServerlessStrategic ManagementTestRailWebRTCNosqlPandasSparkSketchMicrosoft ExcelCI/CDSEOMicrosoft OfficeAgile methodologiesRESTful APIsLinuxDevOpsTerraformDocumentationMicroservicesMicrosoft Office SuiteMS OfficeCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceMentoringNegotiationAccountingAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingComplianceJSONQuality AssuranceScalaData visualizationMarketingEditingTeam managementStakeholder managementComputer skillsLead GenerationDigital MarketingAnsibleFinancial analysisWordPressData modelingNodeJSFinancePrototypingScriptingSoftware EngineeringDebuggingChange ManagementCustomer SuccessConfluenceEnglish communicationBookkeepingSaaSBudget managementPowerPointA/B testingPositive attitudeCoachingInterpersonal skillsNetworkingExcellent communication skillsAdaptabilityRelationship buildingProblem-solving skillsCritical thinkingAccount ManagementTeamworkResearchFluency in EnglishNegotiation skillsEmpathyVerbal communicationReportingTrainingTroubleshootingWritingActive listeningStrong work ethicAbility to learnRecruitmentClient relationship managementBudgetingStrong communication skillsCross-functional collaborationData entryRelationship managementSales experienceMarket ResearchCreativityRisk ManagementMentorshipStrategic thinkingProcess improvementResearch skillsTechnical supportCRMAnalytical thinkingData analyticsData managementCustomer support
Requirements
- 4-6+ years in retention, lifecycle marketing, CRM, or subscription growth for e-commerce or consumer brands.
- Deep Klaviyo expertise, segmentation, deliverability, dynamic flows, analytics.
- Comfortable navigating Shopify (themes, apps, templates, basic troubleshooting).
- Familiarity with retention tech-stack: SMS (Postscript), subscription platforms (Luna), Direct Mail (PostPilot).
- Strong command of retention metrics: LTV, CAC:LTV, churn, cohorts, repeat rate, subscription KPIs.
- Proficiency in Excel/Sheets and comfort with dashboards or BI tools (Triple Whale).
- Proven experience scaling retention programs in a high-growth DTC environment.
- Experience managing or mentoring another marketer.
- Comfort using AI to speed up workflow and experimentation.
- Exceptionally organized, detail-oriented, and operationally strong.
Responsibilities
- Own Klaviyo: segmentation, flows, testing, reporting, and performance.
- Manage calendars and execution for all lifecycle campaigns.
- Lead voice memo SMS campaigns and test new formats.
- Collaborate with internal teams and execute solo when needed.
- Oversee creative and strategic execution of direct mail efforts.
- Drive retention: winbacks, churn mitigation, loyalty, upsell, and save strategies.
- Partner with Marketing to evolve offerings and optimize subscriber experiences.
- Use data (cohort analysis, predictive models) for LTV growth.
- Map and optimize customer journeys across touchpoints.
- Deploy behavioral segmentation for messaging.
- Run experiments across messaging, offers, and flow timing.
- Track key KPIs (LTV, churn, deliverability, subscription health).
- Translate findings into action across teams.
- Proactively identify trends, risks, and opportunities.
