Senior Community Manager, Growth & Retention

5+ years of community management experience in cybersecurity, developer communities, open-source ecosystems, or related technical environments. Demonstrated ability to scale community, ambassador, or advocacy, programs across multiple regions. Proven experience planning and delivering virtual and in-person events with measurable outcomes. Experience with community platforms (e.g., Discord, Slack) and strong project management skills using tools such as Asana, Monday.com, or Trello.

Grow & retain our global ambassador network by leading the HackerOne Brand Ambassador Program, including recruitment, onboarding, engagement, and recognition. Design scalable systems and playbooks to support consistent, repeatable, and locally adaptable community events across 60+ countries. Apply an AI-First approach to enhance community operations and program scalability. Define and measure program ROI through Data-Driven Decision Making. Drive ambassador-led events such as meetups, workshops, CTFs, and university engagements. Lead conference and sponsorship planning. Use First Principles Problem Solving to simplify global community processes. Build trusted relationships with hackers and ambassadors across Discord, h1.community, and industry events.