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Freedom Laser Therapy, Inc.

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🔥 CS Manager
Posted 2024-11-09

📍 Philippines

🧭 Full-Time

🔍 Beauty and health

  • 5+ years of experience in customer service operations, preferably in e-commerce or a related field.
  • Proven experience leading teams, improving performance, and meeting KPIs.
  • Strong data analytics skills with experience using customer service platforms (e.g., Zendesk, Gorgias).
  • Familiarity with e-commerce platforms (e.g., Shopify, WooCommerce).
  • Excellent leadership, communication, and problem-solving skills.
  • Ability to adapt to new technologies and drive continuous improvement.

  • Lead and develop a high-performing customer service team across multiple channels.
  • Implement strategic growth plans, recruitment, and training initiatives.
  • Forecast resource needs to support customer demands and product expansion.
  • Oversee and optimize daily operations, ensuring efficient and well-documented processes.
  • Update knowledge bases and customer-facing resources for accuracy.
  • Manage process automation projects to enhance efficiency.
  • Define and monitor KPIs such as ticket resolution time and customer satisfaction.
  • Provide reports on key metrics.
  • Collaborate with cross-functional teams to improve workflows.
  • Gather and analyze customer feedback for continuous improvement.
  • Prepare the team for new product launches.

LeadershipData AnalysisPeople ManagementShopifyCross-functional Team LeadershipOperations ManagementData analysisCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-11-09
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🔥 Graphic Designer
Posted 2024-11-07

📍 Philippines

🧭 Full-Time

🔍 Health and Beauty

  • Bachelor's Degree in graphic design, fine arts, or equivalent experience.
  • Expert knowledge in software like Figma, Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro, After Effects).
  • Strong portfolio showing understanding of design principles and UI/UX.
  • Up-to-date with web protocols and technologies; HTML/CSS understanding is a plus.
  • Figma proficiency is a must.
  • Excellent organizational skills and attention to detail.
  • Strong problem-solving abilities and a self-driven approach.
  • Team player who communicates effectively.

  • Collaborate seamlessly with design, channel, and project management teams on creative projects.
  • Work with the Art Director to ensure design materials align with brand guidelines.
  • Provide input on the design process from concept to execution, ensuring timely delivery.
  • Develop creative strategies that effectively communicate the brand message.
  • Create visual assets for digital and print marketing materials.
  • Continuously review design work for brand standards and effectiveness.
  • Stay updated on industry trends and innovations.

Project ManagementFigmaGraphic DesignStrategyAnalytical Skills

Posted 2024-11-07
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🔥 Marketing Project Coordinator
Posted 2024-10-25

📍 Philippines, Argentina, Colombia

🧭 Full-Time

🔍 Health and beauty

  • Bachelor's degree in Marketing, Advertising, Business, or related field (or equivalent experience).
  • 1-3 years of experience in project coordination, campaign management, or digital marketing.
  • Excellent written/verbal communication and organizational abilities.
  • Strong problem-solving skills.
  • Ability to manage multiple projects and meet deadlines.
  • Proficiency in project management tools such as ClickUp or Monday, Google Suite; familiarity with design tools like Figma.
  • Proficiency in Klaviyo, Postscript or Attentive (SMS platform) and Justuno or Amped (lead capture platform) is a MUST.

  • Assist the Senior Marketing Project Manager with creative processes and project management tasks.
  • Coordinate schedules, deadlines, and team progress using project management software.
  • Facilitate communication and coordination with stakeholders, outside contractors, vendors, and creative agencies.
  • Assist in campaign execution: preparing creative briefs, timelines, resource allocation, presentations, and track deliverables.

Project ManagementData AnalysisFigmaProject CoordinationData analysisCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingOrganizational skills

Posted 2024-10-25
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