Customer Success Specialist

3–5 years of experience in Customer Success, Sales Support, or Software Enablement roles. Experience with CRM and ERP systems like Salesforce and NetSuite. Strong problem-solving, communication, follow-through, and organizational skills. Ability to build positive relationships with customers, sales teams, and cross-functional departments. Passion for customer experience, process improvement, and digital tools.

Partner with the sales team to qualify leads, conduct introductory calls, and provide ongoing support. Guide customers through onboarding, setup, and usage of BrightSign’s cloud-based tools. Serve as the first point of contact for subscription-related questions. Maintain ongoing communication to ensure customer satisfaction and identify growth opportunities. Support the subscription process and provide expertise around BSN.cloud. Ensure proper documentation and tracking of customer information. Identify process gaps and recommend improvements. Provide feedback to Product and Sales leadership based on customer needs.