Customer Success Specialist

1+ year demonstrated success in a Customer Success role with direct renewal ownership Customer-obsessed: Devoted to ensuring our customers’ success and committed to advocating for our customers whenever possible Solid communicator: Able to communicate confidently & concisely through SecurityScorecard, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives) Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support SecurityScorecard, the team, and the customer Experience with SalesForce, Gainsight, Google Suite, Zendesk, Tableau is a plus Cyber/TPRM experience preferred (not required) Spanish fluency required

Drive customer outcomes and value via digital, 1:M and 1:1 engagements Own renewal outcomes across a large customer portfolio, managing forecasting, engagement strategy, contract negotiation and retention goals. Empower customers to become self-sufficient SecurityScorecard champions, solving for their immediate needs while focusing on their long term success, value realization, and retention Monitor customer health, usage, and lifecycle signals to trigger proactive interventions and prevent risk. Design and execute scaled engagement programs (emails, webinars) that drive adoption and product value. Partner with Support, Sales, Marketing, and Product teams to route customer needs, share insights, and collaborate on lifecycle improvements. Track and analyze the effectiveness of programs, iterating to improve outcomes for both customers and the business. Contribute to the evolution of the Scale CS motion, experimenting with new approaches to improve reach, efficiency, and impact.