Customer Success Specialist
Company:Bottomline
Location:United States, EST
Languages:English
Seniority level:Middle, 3-5+ years
Experience:3-5+ years
Skills:
Customer SuccessSaaSAccount Management
Requirements:
3-5+ years SaaS Customer Success or Account Management experience Demonstrated commercial mindset Process orientation focused on Customer goal achievement KPIs Experience using data to drive growth and retention campaigns
Responsibilities:
Develop long-term customer relationships Protect revenue and maximize renewal opportunities Identify opportunities for upselling and cross-selling Monitor customer health scores and address potential issues Serve as the main point of contact for customer inquiries Work cross-functionally to resolve customer issues Monitor customer engagement metrics and satisfaction Prepare reports and insights on customer success initiatives
